Products / SVC-03
Managed services · SVC-03

Standard Support and Monitoring — per node, 1 year

8x5 support with next-business-day response, continuous monitoring, patching and monthly report.

4900 €excl. VAT / year

Estimated delivery: 5 days. Confirmed on order acceptance.

Warranty and support includedTPV Virtual Banco Santander · Bank transfer

Overview

Operation of one GPU node by SPEM: 24x7 monitoring with alerts, Monday–Friday 9:00–18:00 attention, next-business-day response, warranty management with the manufacturer, OS and container-stack patching in an agreed window and a monthly report. Target hardware availability: 99.5%.

Included

  • Monitoring with SPEM Observe
  • Direct channel to the responsible engineer
  • Monthly report

Specifications

HoursLunes a viernes, 9:00–18:00 CET
ResponseSiguiente día hábil
Availability target99,5 % mensual
ScopeHardware, firmware, sistema operativo base, stack de contenedores